Order Processing
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing times may be slightly longer.
Shipping within Switzerland
We ship domestically via Swiss Post. Standard delivery typically takes 2–4 business days from dispatch. Shipping rates are either fixed or based on your total order value, as displayed at checkout.
International Shipping
We ship internationally to selected destinations (including EU, UK, and Rest of World). International orders are shipped via Swiss Post or our designated partner carriers.
Estimated delivery times:
EU: 5–10 business days
Rest of World: 7–14 business days
Address Note: Deliveries to P.O. Boxes are supported for shipments sent via standard postal service. If courier services are used, a full physical street address is required at checkout.
Delivery times are estimates and may vary due to customs processing or local postal delays.
Shipping Costs
Shipping costs are calculated automatically at checkout. We charge fixed flat rates or offer tiered shipping depending on your order total (e.g., free shipping above a certain order value). The final shipping amount will always be clearly shown before you complete your purchase.
Duties & Taxes
Our prices do not include VAT, as we are currently not VAT-registered.
For international orders, your shipment may be subject to import duties, taxes, or local clearance fees levied by the destination country once the package arrives. These additional charges are the responsibility of the customer and are not included in your order total at checkout. We recommend checking with your local customs authority for estimated fees before placing an order.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number (where available). You can use this link to track your shipment via the carrier's tracking page.
Lost or Delayed Shipments
If your order has not arrived within 5 business days after the estimated delivery date, please contact us at contact@clioandquill.ch. We will gladly investigate the shipment status with the carrier on your behalf.
Undeliverable Packages
If a package is returned to us due to an incorrect address provided at checkout or repeated failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping charges for re-delivery may apply.